Last updated: 1 September 2026

Vallora respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Vallora (“Vallora”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, create an account, make a purchase, subscribe to our newsletter or contact us.

Vallora operates in New South Wales, Australia.

Information We Collect

We may collect personal information such as your name, email address, phone number, billing and delivery address, customer account information, order and purchase history, and information you provide when contacting us or making an enquiry.

When you make a purchase, payment information is processed securely by our payment providers. Vallora does not store your complete payment card details.

How We Collect Your Information

We collect information directly from you when you create a customer account, place an order, subscribe to our newsletter, contact us by email or Instagram, enquire about a piece of jewellery, or otherwise provide information to us.

Our website may also collect certain technical information through Squarespace and cookies or similar technologies.

How We Use Your Information

We use your personal information to process and fulfil orders, process payments, arrange delivery and provide tracking information, manage customer accounts, respond to enquiries, process refunds or other customer service requests, send newsletters and marketing communications where you have subscribed, maintain our business records, and operate and improve our website.

We do not sell your personal information.

Newsletter

If you subscribe to the Vallora newsletter, we may use your email address to send you updates about new pieces, collections, events and other Vallora news.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting info@vallora.com.au.

Third-Party Services

We use third-party providers to help operate Vallora, including Squarespace for our website and ecommerce platform, PayPal for payment processing, and Australia Post and DHL Express for delivery services. These providers may receive or process personal information where necessary to provide their services and may handle information in accordance with their own privacy policies.

For international orders, delivery, customs clearance and duty collection may also require sharing relevant order information (such as name, address and item description) with customs authorities in the destination country, as required by law.

Overseas Processing

Some of our third-party service providers, including DHL Express for international deliveries, may store or process personal information outside Australia.

Where required by applicable law, Vallora will take reasonable steps in relation to the handling of your information by overseas service providers.

Cookies

Our website may use cookies and similar technologies to provide website functionality and improve your browsing experience.

You can adjust your browser settings to refuse or delete cookies, although this may affect certain website functionality.

Protecting Your Information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access or disclosure. However, no method of electronic storage or transmission is completely secure.

Access and Correction

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate or out of date.

Please contact us at info@vallora.com.au.

Privacy Complaints

If you have a concern about how Vallora has handled your personal information, please contact us at info@vallora.com.au so that we can investigate and attempt to resolve the matter.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last updated” date.

Contact

Vallora
info@vallora.com.au
New South Wales, Australia