Last updated: 16 August 2026

These Terms & Conditions apply to purchases made through the Vallora website.

By placing an order with Vallora, you agree to these Terms & Conditions.

1. Our Jewellery

Vallora specialises in pre-loved, vintage and estate jewellery. Each piece is individually sourced and is generally one-of-a-kind.

Because our pieces are vintage and pre-loved, they may show signs of age or wear consistent with their history and era. Any significant condition issues known to us will be disclosed in the product description or photographs.

We encourage you to carefully review the photographs, measurements and description of each piece before purchasing. If you have any questions, please contact us before placing your order.

Information about metal content, karat, weight and gemstones is provided to the best of our knowledge, based on hallmarks, testing, research and professional judgement. Where a gemstone has not been formally certified, any identification or estimate provided is not a formal gemmological valuation or certification.

2. Availability

Vallora pieces are generally one-of-a-kind and may be sold through our website, Instagram or other channels. An item is only considered sold once payment has been successfully received and the order has been confirmed by Vallora. Adding an item to your cart or making an enquiry does not guarantee that it will remain available.

3. Prices & Payment

All prices are displayed in Australian dollars (AUD) and include GST where applicable.

Payment is made through the payment methods available at checkout, including Squarespace's payment services and PayPal. An order is confirmed once full payment has been successfully received.

If an item has been incorrectly listed or there is an obvious pricing or product error, Vallora reserves the right to cancel the order and provide a full refund.

4. Shipping

Orders are generally dispatched within 1-2 business days of payment being received.

Domestic (Australia) orders are sent via Australia Post Registered Post with signature on delivery. Express Post may be available upon request. Tracking information will be provided once your order has been dispatched. Estimated delivery times are: Standard: 3–7 business days from dispatch & Express: 1–3 business days from dispatch, where available.

International orders are sent via DHL Express, with signature required on delivery. Estimated delivery time is 2–5 business days from dispatch, though this may vary by destination and is subject to customs processing.

International orders may be subject to import duties, taxes and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the price of the order or the shipping cost paid at checkout. Vallora has no control over these charges and cannot predict their amount; customers should check with their local customs authority before placing an order.

Delivery times are estimates and may vary depending on location and circumstances outside Vallora's control, including customs clearance.

5. Returns & Exchanges

Due to the one-of-a-kind nature of Vallora's vintage jewellery, we do not accept returns, exchanges or provide store credit for change-of-mind purchases. We encourage you to carefully review the product photographs, description, measurements and condition before purchasing and to contact us with any questions.

6.Faulty or Not-as-Described Items

If an item arrives faulty, damaged or significantly different from its description, please contact us at info@vallora.com.au as soon as possible, ideally within 3 days of delivery, with photographs where relevant.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

7. Vintage Condition

Vintage jewellery naturally carries characteristics of its age and previous life.

Minor variations, surface marks, patina and signs of wear consistent with age are not necessarily considered faults. Where we are aware of significant damage, repairs, alterations or condition issues, these will be disclosed where reasonably possible.

8. Website Content

All photographs, product descriptions, branding, logos and other content on the Vallora website are owned by or licensed to Vallora unless otherwise stated. You may not reproduce or commercially use Vallora's content without our permission.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy.

10. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

11. Changes to These Terms

Vallora may update these Terms & Conditions from time to time. The version published on the website at the time of your purchase will apply to that purchase.

12. Contact

Vallora
info@vallora.com.au
New South Wales, Australia